Support & contact
Let's figure it out.
Need help with one of our games or apps? Have a question for the studio? You can reach us directly.
For product support and business inquiries.
Help us help you
For a bug report or product question, include:
- The name of the game or app and its version.
- Your device model and operating system version.
- What happened, what you expected, and the steps that led to the issue.
- A screenshot, if it helps explain the problem.
Please leave passwords, payment details, and other sensitive information out of your message.
A few quick answers
Where can I download Homelab Idle?
Homelab Idle is currently in development. We'll add release information and a download link to the studio homepage when it is available.
Can I report a bug or share feedback?
Absolutely. Email support@banditbrosstudios.com with the product name and a description. Details about your device and app version are especially useful.
How do I contact you about business?
Use the same studio email and put “Business inquiry” in the subject so we can identify your message.
How do I restore my purchases?
Open Homelab Idle, go to the Shop, and tap Restore Purchases. Make sure you are signed in to the App Store with the same Apple Account you used to buy. Purchases belong to your Apple Account, not to your save.
How do I get a refund?
Apple handles refunds for App Store purchases. Go to reportaproblem.apple.com, sign in, find the purchase, and choose Request a refund.
I deleted the game. Can I get my progress back?
Your progress is saved only on your iPhone, so deleting the game deletes it. Purchases come back with Restore Purchases; the lab itself does not.